Ofelia Zuluaga has been named the Royal Hospital for Neuro-disability's Unsung Hospital Hero.

Ofelia receiving her certificate from Peter Franklyn, Chief Executive, Royal Hospital for Neuro-disability

The competition was launched in August to recognise those staff and volunteers who go beyond the call of duty to make the hospital a better place for patients, staff and visitors.

Ofelia has been a Physiotherapy Assistant at the Royal Hospital for Neuro-disability for 22 years, and more recently has had a dual role, also working as a Health Care Assistant. She is well known to patients, relatives and staff for her warm smile, great sense of humour and the genuine care she shows to everyone she meets. On winning the award, Ofelia said, "I am in a cloud bubble as I am so happy! Thank you."

Chief Executive, Peter Franklyn presented her prize, a weekend for two at a Jarvis Hotel, saying, "I am delighted that Ofelia has been recognised for all her hard work. She is an excellent example of the large number of our staff and volunteers who fall into the category of 'Unsung Hospital Heroes'."

The prize was kindly donated by a participant in the Royal Hospital for Neuro-disability's Annual Charity Golf Day earlier this year. The anonymous donor won the voucher for a weekend of luxury during a raffle at the event, but returned it to the hospital asking that a member of staff receive it in recognition of their hard work.

Ofelia is certainly a deserving winner as one of her nominations illustrates: "Unlike Ophelia in Hamlet, our Ofelia is life enhancing, never unhappy. She has been a maternal figure to countless new staff at the hospital. With a wave, a smile and a friendly chat Ofelia makes the hospital an even more welcoming and special place. I'm proud to work with her."

Yvonne Lewis, Director of Clinical Services said, "This is a well deserved peer nomination and award. Ofelia always has a smile and kind word for those she meets and personifies the ethos of care that is the Royal Hospital for Neuro-disability."

Head of Physiotherapy, Sue Hall added, "Ofelia is always cheerful and happy. She is extremely well known and well liked, putting in many hours in her dual role of physiotherapy assistant and health care assistant. She cares deeply about her job and the patients, finding time to talk and listen, and in many instances, make real friendships. She is an asset to our department and we are all very proud of our 'Unsung Hospital Hero'."

The Royal Hospital for Neuro-disability has presented certificates to recognise all the staff and volunteers nominated, thanking them for their hard work and dedication.

The Royal Hospital for Neuro-disability is a national medical charity, not part of the NHS. It provides both rehabilitation and long term care for people with severe and complex neurological conditions, and severe physical disabilities resulting from brain injury, strokes, Huntington's disease, multiple sclerosis and many other complex disabilities.

Royal Hospital for Neuro-disability website


October 1, 2002

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