Health Survey results to be used by PCT
to drive local improvements
Justine Greening said she was very encouraged by Wandsworth Primary Care Trust’s positive response to the survey findings:
"I am very pleased that our local PCT is actively interested in using these results to help improve services. I’d like to thank everyone who took the time to fill in the survey.
Justine with her survey at a local practice in Southfields
Nearly 700 people have completed the survey so far and the results give a remarkably balanced picture of how people find healthcare locally. Though people have a wide variety of experiences, there are some issues - especially hospital cleanliness and poor complaints procedures, which are real concerns and come through time and time again in peoples’ comments. On the plus side, many people also took the opportunity to praise local doctors and nurses for their high standards of care. They seemed to clearly distinguish between those providing the care and the quality of the environment in which that care was provided."
"Right now its often confusing for those patients who have been unhappy with their local health service. Many are not sure where or who to complain to, and what will happen – if anything – if they do complain. Before Community Health Councils were scrapped by the government, it was clearer to patients which body to use for a complaint. Most businesses use complaints in a positive way to identify service improvements – this survey shows how badly the NHS is missing out on that opportunity."
December 13, 2004