you know that Wandsworth has a FREE graffiti removal service?
It was set up in 1994 to combat the increasing amount
of graffiti on private property, in the borough's parks and
on the external surfaces of the council's housing estates.
The main form of graffiti in Wandsworth is "tagging"
- the mark by which the graffiti vandal marks out his 'patch'.
When the removal service was first set up the council spent
£170,000 on removing graffiti. This year it will be
nearer to £625,000.
do I request graffiti removal?
The service is available only within the London Borough of
Wandsworth. When a report of graffiti is received, the owner
of the property on which the graffiti has appeared is asked
to complete an indemnity
form . This authorises the council's contractors to remove
graffiti from the property concerned.
Once we have permission to remove the graffiti, an order is
raised for the contractor to attend site. Before and after
photographs are taken which can be used to help the police
secure a successful conviction.
Where graffiti is found to be racist or abusive we aim to
remove it within 24 hours. If the graffiti takes the form
of tagging then we aim to remove it within 3 working days.
You can report graffiti (and other street defects or abandoned
For November 2002 the graffiti removal service reached the
following standards against our targets.
* We removed 84% of racist/abusive graffiti within 24 hours
of it being reported.
* 96% of other types of graffiti was removed within 3 working
When we receive a request to remove graffiti we have to consider
whether fully removing it will cause damage to the original
surface underneath. If it is possible to completely remove
the graffiti then of course we will. But if we can't we will
paint over the graffiti with a finish that matches the surrounding
surface with a type of paint appropriate for the location.
removal - customer survey
In October 2002 the graffiti section carried out a survey
of Neighbourhood Watch co-ordinators to gather their opinions
on the graffiti removal service. 182 out of the 927 people
we approached actually responded to our survey and here is
a brief outline of their responses.
you ever reported graffiti on your property
Yes - 33%
No - 67%
yes, how did you report it to us?
Graffiti telephone hotline - 79%
Email - 7%
Web site - 0%
Other - 14%
you happy with the way your report was dealt with?
Yes - 95%
No - 5%
reported via email or the website, did you receive an acknowledgement?
Yes - 20%
No - 80%
the date you reported the graffiti, how long did it take for
the graffiti to be removed?
Quicker than expected - 20%
As expected - 59%
Late - 20%
you happy with this response?
Yes - 87%
No - 13%
you happy with the standard of work?
Yes - 96%
No - 4%
what does our survey show?
are pleased to say that, of those surveyed, 95% of those who
had reported graffiti were satisfied with the way their report
was dealt with, 87% were happy with the response times for
graffiti removal and 96% were happy with the standard of work.
said that they waited longer than they expected for the graffiti
to be removed. But very often this is because we have to wait
for an indemnity form to be signed by the owner of the property.
the survey did show that, of those who had reported graffiti
electronically, only 20% had their report acknowledged. This
is something we will put right immediately by making sure
that all emails and reports of graffiti made via the website
(where we have been given a contact email address) are acknowledged.
will be extending this survey to other groups of customers
Meanwhile if you have a comment, query or suggestion about
the graffiti removal service we want to hear from you. Email
us at email@example.com
I get a reward for reporting a graffiti vandal?
If you catch or see someone doing graffiti, you should contact
the police by dialling 999. Graffiti is criminal damage. To
help tackle the graffiti problem in Wandsworth, the council
also offers a reward of up to £1,000. To claim this
reward your information must have helped in the
conviction of a graffiti vandal.
How do I report graffiti or claim my graffiti reward?
report graffiti 24 hours a day contact the council's graffiti
hotline on 020 8871 7049. You can also email us at firstname.lastname@example.org
a copy of the graffiti removal indemnity form
This form requires a signature. Please download the form and
print it out.
Once you have completed and signed the form, please return
Director of Housing
Wandsworth Borough Council
17-27 Garratt Lane
London SW18 4AE
- (South West Action Against Graffiti)
Wandsworth Council is a founder member of SWAAG, a group of
south west London councils who, along with the police, are
determined to fight graffiti on all fronts.
One way we plan to tackle graffiti is to ask local retailers
to take part in a voluntary ban on the sale of spray paints
to under 18s. We are not asking retailers to stop selling
these items altogether. However, the vast majority of graffiti
in Wandsworth and in the other SWAAG boroughs is perpetrated
by young males aged between 12 and 18, and that is why we
are targeting this particular group with the campaign.
If you would like to play a part in tackling graffiti in the
borough, please join our campaign. Wandsworth and SWAAG members
have produced point of sale material, including posters and
stickers, for interested retailers to help you get the anti-graffiti
message across to your customers and staff. We can get to
grips with the graffiti menace if we join forces.
you want to take part in the SWAAG voluntary ban, or find
out more about the campaign
before you sign up, then contact us on 020 8871 8364 or email
on the forum,